Onsite Customer Service Representative (16564) – Cincinnati

Perot Systems Corporation is a worldwide provider of information technology services and business solutions to a broad range of clients. We are currently looking for an Onsite Customer Service Representative to join our team in Cincinnati, OH.

Job Summary:
This position assist in the collection process of self-pay and insurance accounts placed by Client Facilities and in providing superior customer service to Clients, Client patients and internal staff members.

Job Responsibilities:

• Update and maintain account records in both Client Facility and Perot Systems accounting systems.
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• Retrieve and forward copies of explanation of benefits (EOB's) to the Nashville Support Center.
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• Reprint and forward copies of UB92's and HCFA 1500's to the Nashville Support Center.
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• Retrieve and forward copies of Medical Records to the Nashville Support Center.
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• Interface with appropriate Client Facility personnel to research and resolve patient contact memorandums.
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• Reprint and mail or forward copies of itemized statements to patients or the Nashville Service Center.
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• Courteously field patient calls and patient walk-ins; assist patient if possible or coordinate handling the patient's request.
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• Know and understand hospital policies for Insurance and Self-Pay: Charity Guidelines, Payment plan matrix and Insurance payor matrix.
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• Assist in identifying and developing resolutions for issues and concerns of Client Facilities.
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• Assist in the research of problem accounts or specific problem areas.
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• Assist in the location of misapplied or unapplied payments.
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• Other duties as requested.
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  Required Skills:
  
• 1+ years of healthcare receivables experience.
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• Knowledge of Microsoft Office, including Outlook, Excel and Word.
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• Able to accurately type 30 words a minute or better.
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• Ability to read and evaluate Healthcare Receivables Information.
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• Ability to effectively and correctly communicate to Client Facility Staff as well as Internal Staff.
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• Excellent reasoning skills
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• Demonstrated ability to learn new programs and systems.
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• Excellent oral and written communication skills
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• Excellent organization and time management skills
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• Ability to establish priorities effectively
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• Dependable in both production and attendance
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  Minimum Educational Requirements:
  
• High School Diploma or equivalent
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• Equivalent combination of education and experience
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  Perot Systems is committed to Equal Employment Opportunity. It is the policy of Perot Systems Corporation to encourage and support equal employment opportunity for all Associates and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran or Vietnam era veteran status.
  
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